OUR POLICIES

At Vibe Jewelry Studio, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read below to find out how we provide the best customer experience.

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.


The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

DELIVERY

Shipping Cost:

US Orders- Flat rate of $3.99 or FREE SHIPPING Orders $25+

International Orders- Calculated at checkout

Shipping Method:

USPS First Class Mail, 3-5 business days

First-Class Package International Service®, varies by destination (up to 2 weeks)*

  • Canada: 7-10 days

Processing Time 1-3 Days

You will receive your orders tracking number in an email once it is shipped.

*Vibe Jewelry Studio is not responsible for packages lost in the mail and delayed packages that are in transit

 (ie. out of our control)

 

CONTACT US

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