At Vibe Jewelry Studio, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read below to find out how we provide the best customer experience.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
US Orders- Flat rate of $5.99 or FREE SHIPPING Orders $100+
International Orders- Calculated at checkout
USPS First Class Mail, 3-5 business days
First-Class Package International Service®, varies by destination (up to 2 weeks)*
Canada: 7-10 days
Processing Time 1-3 Days
You will receive your orders tracking number in an email once it is shipped.
*Vibe Jewelry Studio is not responsible for packages lost in the mail and delayed packages that are in transit
(ie. out of our control)